i took my truck their for an oil leak because it failed its inspection. When i got my truck back, it gained a check engine light, and the aux & usb no longer worked. im highly dissapointed especially because my friends who know more about how to work on trucks and cars said the amount I payed was very high compared to normal. I used affirm because it was so much money that i didnt have im paying just as much as my truck bill monthly to pay off this repair. this has left me stressed out and scared to bring my truck in anywhere because i literrally gained a check engine light & lost aux for over $5k. im only 21 and run my own business , me and my family want to see me gain independence but its felt impossible ever since this happened
Dear Thaddeus, We truly understand how frustrating and overwhelming this situation must feel, especially when you're working hard to build independence and run your own business. We had a conversation via text with you regarding this and you stated you would bring the truck back in so our Techs could look at it, it’s absolutely what we wanted you do to. We’re sorry to hear that you're disappointed. When your vehicle came in, it was for a significant oil leak, and it was in need of brakes as the rear pads were cracking and the front was worn. Our team carefully assessed and performed the necessary repairs to address that issue which included an Oil Filter Housing Adapter as well as replaced the Front and Rear Brakes totaling $2558.79. We stand by the work that was completed. The cost reflected both the complexity of the job, and the parts and labor involved, but we understand it was a big financial commitment (not a $5,000 one but still a sizeable expense) — especially at your age — and we never take that lightly. Regarding the check engine light and the AUX/USB concerns, we want to clarify that those were not present during our final checks after repairs were completed. We would be more than willing to inspect those new issues and determine what’s going on as offered in the text conversation with you on April 16th and you stated you would bring it in soon. It's important to us that you feel supported and confident bringing your truck in for service, and we’d like to help you resolve these concerns. This is how we run our business, we will always stand by our work and take care of each and every customer to the best of our ability. We offer free pick-up and delivery if you need assistance while you work.
- Dave's Automotive LLC.